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Annemarie D

1 reviews | Active since Mar 2009

29 Jan 2018, 11:17

Paid insurance now my account is handed over to a lawyer

Last year I was declared permanently unfit for work by a doctor, I handed in all the necessary documents at Highveld Mall in Witbank, Lydia from accounts helped me. I followed up with her on a regular basis and she told me head office is busy with my case. Today I got a phone call from a lawyer that I must pay my account, WHAT IS THE REASON FOR PAYING THE INSURANCE?????. I did not have any problems with any of my other debtors, wherever I had insurance they settled the account. Can I please get this resolved as soon as possible.

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Replies (2)
Edgars
Edgars's reply29 Jan 2018, 12:54
Official

Thank you for bringing this matter to our attention .Please accept our apologies for the frustrations caused to you with the arrears account. We will escalate your query to our accounts team and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team

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Annemarie D's update01 Feb 2018, 14:18
Reviewer Update
Thank you, I will be waiting for a consultant to contact me regarding. I hope and trust this matter would be resolved.