1 reviews | Active since Apr 2017
Paid for goods I didn't recieve
<p>On 12 April 2017 at 11:50 I purchased goods at Edgars Wonderpark, after I paid using my card the sytem shut down without printing a receipt. The transaction went through and I got an SMS from the bank that shows the transaction went through but the manager Julia refused to give me the goods that I paid for and after 5 days she has not made contact with me as off yet. I have not heard of her (she took my number) and I didn't recieve any money back in to my account. She wrote me the attached note in the shop.</p>
We have escalated the complaint to the Edgars Wonder park mall management to address as our valued customer is not happy that you were charged for items that you paid for and the store has not updated you with feedback on the matter as they promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Wonder park mall management to address as our valued customer is not happy that you were charged for items that you paid for and the store has not updated you with feedback on the matter as they promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Wonder park mall management to address as our valued customer is not happy that you were charged for items that you paid for and the store has not updated you with feedback on the matter as they promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Wonder park mall management to address as our valued customer is not happy that you were charged for items that you paid for and the store has not updated you with feedback on the matter as they promised. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.