TL
Tania L

1 reviews | Active since Jun 2015

11 Jun 2015, 12:41

Paid Account Not Reflecting on your side

To Whom It May Concern:<br> <br> I paid my account to on the 06/06/2015 at your new Legit store at Baywest Mall Port Elizabeth. The Cashiers name on the slip is Whitney Hendriks ***.<br> <br> On Monday 08/06/15 I got a call from your call centre that my account was still outstanding for the month. <br> <br> My husband went in to your Walmer Park store in Port Elizabeth to go show them I've paid and after they phoned customer care and help desk he was given a reference number: *** from Boitumelo at help desk and told it would be rectified within 24-48 hours. <br> <br> IT'S 48 HOURS AND IT'S SILLY NOT RECTIFIED!!! WHY, WHY must I a customer who paid Her account, asked my husband to go in again to show I've paid, keep on getting calls from your call centre to say I have not paid. <br> <br> This is utter nonsense. <br> <br> I want it rectified TODAY or I WILL lay a complaint against Edgars at the Consumer Complaints Board about this poor service. <br> <br> I await your response eagerly!! <br> <br> Tania De Lange

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Replies (1)
Edgars
Edgars's reply12 Jun 2015, 16:12
Official
Hello Tjops123,

We would like to apologise that your payment is not reflecting. Kindly note your query will be referred to the credit manager to address. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***