Paid account not reflecting

Paid my husband's account on the 29th of August through my FNB account.My husband started getting calls from Edgars because he was apparently behind with payments so we went to Edgars on the 19th of September and we were told to go get a statement from FNB which we did.They also took a copy of my husband's ID and we were told this is going to be faxed and the problem will be sorted out within seven days which never happened because my husband kept on getting the unending irritating calls from Edgars.So we went back on the 31st and no one could give us straight answers,we were told the guy who dealt with our complaint was not there.My husband went again on the 8th of November and the guy that dealt with our complaint the first time was there and told him there is no feedback on the system.This is totally unacceptable and unprofessional because my statement clearly states that the money was paid to Edgars.And the harassment that comes with the calls for unpaid account is not on because we actually paid extra on this account.How long is it going to take for Edgars to solve this?Its been over a month already..not acceptable..We urgently need feedback on this matter