MvdM
Michael van der Merwe
1 reviews | Active since Mar 2014
11 Mar 2016, 10:27
Paid Account
I paid my account in full on the 29/2/2016. 12 days later after numerous calls and emails Edgars can not close my account as they need another 14 days to locate funds. Staff do not care and no one ever comes back to you. Maybe if I return the payment and refuse to pay they will respond and start talking.
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Replies (1)
Edgars's replyOfficial
14 Mar 2016, 13:02Hello Mikev67,
It is with great displeasure to hear about your overall service experience. Kindly accept our sincere apologies for the overall service experience.
Please be advised that your query is submitted to our regional credit office management team to address. Feedback confirming their findings in regards to oyur account status will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience. Kindly accept our sincere apologies for the overall service experience.
Please be advised that your query is submitted to our regional credit office management team to address. Feedback confirming their findings in regards to oyur account status will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply14 Mar 2016, 13:02
Official
Hello Mikev67,
It is with great displeasure to hear about your overall service experience. Kindly accept our sincere apologies for the overall service experience.
Please be advised that your query is submitted to our regional credit office management team to address. Feedback confirming their findings in regards to oyur account status will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience. Kindly accept our sincere apologies for the overall service experience.
Please be advised that your query is submitted to our regional credit office management team to address. Feedback confirming their findings in regards to oyur account status will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***