AL
Alida L
1 reviews | Active since Jan 2019
20 Sept 2022, 10:58
Overpayment on Close account, but no Refund????????
I made two payments 28 June - R600 & 27 July R800 to my daughters closed Edgards account*** by mistake. We report the matter on the 28 August 2022, they respond now 4 time and every time they need the same information or proof that was submit to them already on the 31 August 2022. How is that a company that big cant refunds the customers overpayment, funds that not belong to them?????
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Edgars's replyOfficial
20 Sept 2022, 11:16Good day Alida.
Trust you well..
Thank you for taking my call. I appreciate your time.
We are sorry that your recent experience has led you to contact us with a complaint.
As per conversation, please forward all documents and I will escalate to the relevant department.
Thank you and take .
Trust you well..
Thank you for taking my call. I appreciate your time.
We are sorry that your recent experience has led you to contact us with a complaint.
As per conversation, please forward all documents and I will escalate to the relevant department.
Thank you and take .
Edgars's reply20 Sept 2022, 11:16
Official
Good day Alida.
Trust you well..
Thank you for taking my call. I appreciate your time.
We are sorry that your recent experience has led you to contact us with a complaint.
As per conversation, please forward all documents and I will escalate to the relevant department.
Thank you and take .
Trust you well..
Thank you for taking my call. I appreciate your time.
We are sorry that your recent experience has led you to contact us with a complaint.
As per conversation, please forward all documents and I will escalate to the relevant department.
Thank you and take .