sP
suke P
1 reviews | Active since Jun 2015
17 Mar 2016, 09:44
OVERDUE PAYMENT
On the 27th of February I made a payment of R450 at Edgars Clearwater mall, and I received my monthly statement this week I noted there is an overdue payment. when I tried to call Edgars customer service I was told the payment is not reflecting on the their system and I was asked to email proof of payment of which I did. this morning I called to make a follow up by calling the call centre, I spoke to Mark and I was told to go to the shop where i did payment. I am going around in circles now, why was I asked to email proof of payment in the very beginning.<br> <br> Can someone assist please.
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Edgars's replyOfficial
17 Mar 2016, 11:42Hello suke,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assist.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assist.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply17 Mar 2016, 11:42
Official
Hello suke,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assist.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience caused. We have escalated your query to our accounts management team for further assist.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,