1 reviews | Active since Feb 2012
Overcharging & Poor Service
<p>Good Day,</p> <p> </p> <p>I was at Edgars Blue Route yesterday 05/02/2017 where I wanted to use a gift card only to find out they expire after 3 years. When I enquired what happens to the money the cashier just shrugged her shoulders and said you lose it. She proceeded to show me on the new Gift cards they actually mention they expire after 3 years however, this was not mentioned on the one I have. This is ridiculous that Edgars can just forfeit customers money and bank it for themseleves, I am sure this is againts the Consumer Protection Act. I will also be lodging a complaint with the The National Consumer Commission.</p> <p> </p> <p>I then proceeded to buy a tshirt and was charged R249.99, I then queried this and told the cashier to check the price tag as it was labelled at R199.99 which she then agreed and rang it up accordingly. If I did not query this Edgars would have charged me an extra R50, this is ****************. </p> <p> </p> <p>I now know why Edgars is in debt and why I have not shopped there for over 3 years, the company is run poorly from top to bottom.</p> <p> </p> <p> </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per Edcon policies the gift card certainly a expire after a period of three years without being redeemed . Kindly be advise that this is as per the Edcon higher management's business decision. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,