Overcharged and ignored
<p>About three weeks ago I drew a statement at Edgars Tygervalley and discovered that I had been charged for a funeral policy that I had never requested. After holding of for 18 minutes for their headoffice I was told this would be canceled...I requested the balance of the account after the credit in order to close my account as I dont want to support a company that *****s from me. I was told they could not give the final amount to me???? They would send an email. I am still waiting ...and best of all I am still receiving SMS's to settle my account immediately (for something I never asked for).....What is a girl to do.....I refuse to pay the total to close my account without receiving my credit first....</p>
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Edgars's replyOfficial
05 Jul 2016, 14:20Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 558/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Jul 2016, 14:20
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 558/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
05 Jul 2016, 14:21Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Jul 2016, 14:21
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,