Over a week waiting for a SIM SWAP

Item: Edgars
Rating: 1
Author: Khanyisa Q

I lost my phone, and requested a SIM SWAP on the 11th December 2018.

I was told that I would be emailed a SIM SWAP letter which I will then need to take to my service provider(Vodacom) and purchase a new SIM.

I was told that this will happen between 24 to 48 hours.

It has now been over a week, and whenever I call to inquire, I'm told that it will be done today, but still nothing.

I have been calling everyday since Thursday the 13th December to no avail.

I need to have my SIM SWAP done before I go out of town for the Holiday's, and this is now becoming a major inconvenience.

Helpful (0)

Replies (2)

Edgars's replyOfficial

19 Dec 2018, 11:39

Dear Khanyisa,

Thank you for making contact with us.

Please be advised your query is referred to RMCS for urgent assistance. The team will revert shortly and provide the letter in question.

Please be flexible on your emails as the letter will be received by email.

Your reference number is:
***/GO

Kind Regards

The Edgars Team
***

Edgars's reply19 Dec 2018, 11:39

Official

Khanyisa Q's updateReviewer Update

20 Dec 2018, 12:28

It's been over 24hrs and still no one has contacted me, no have I received the letter which I require.

Khanyisa Q's update20 Dec 2018, 12:28

Reviewer Update

It's been over 24hrs and still no one has contacted me, no have I received the letter which I require.