Outstanding Poor Service.

Outstanding Poor Service.

The attorneys I keep hearing about from Edcon accounts department that are dealing with my account have not contacted me since March 2018. My account is fully payed up and after sending two emails for feedback from the accounts department I only get a response today after 17 days, stating that these attorneys that I have never heard from must still clear the balance on my account in order for the payed up letter to be available.

The consultant at Edcon accounts department said she can provide me with the payed up letter if I pay the outstanding balance on my account. Now all I am hearing is the attorneys that must clear the balance on my account. Proof is in the phone call recordings.

My account is payed up and I want my payed up letter.