Outstanding Order

I received an incomplete order from Red Square Online about three weeks ago, I called red square numerous times and emailed them, first I was promised to receive the order on Monday (31 Aug 2015) then when I called on Friday (4 Sep 2015) I demanded my account be credited as I can get the products elsewhere, I was informed that somebody from Red Square Sandton would contact me and I am still waiting. I want my account to be credited with the full amount, order no. ***, I only received the placecol gel cleanser. I will not order from Red Square they are unprofessional and unreliable. Nadine