Outstanding FICA documents

<p>My account was blocked due to outstanding FICA documents. I went to Edgars Kollonade on the 28/08/16 to fill the forms and to submit the ID copy as well as the proof of residence. I was told that I have to wait for 48 hrs so that the account can be activated. I went to Northgate Edgars on the 31 August 2016 to check if the account is active and I was told to call Edgars Kollonade. I called the customer service and I was told that my proof of residence is not visible . I was told that customer service called Edgars Kollonade about the issue and the phone was not answered. Customer service tried to call me on my cellphone and they could not get hold of me and I dont have any proof that they have called me. They could not send me an email as not all the employees have access to e mail , It is suprising if I get my statements through e mails. This is so disgusting.</p>