Outstanding amount

My account was handed to the credit bureau for an outstanding amount. Problem with this is I have never taken anything out and requested closure in 2016. Below is the emails between me and Edgar's.

Please can you send me the proof of me requesting the contract to be taken out?

I'm on a Vodacom open contract that I have been for years .... why would I take something additional? And why would I take it out on an account I have ask to be closed?

I'm not asking for a refund I'm telling you guys I want my account cleared. Clearly there is ********** activity or an *********** staff member.

By law there should be a receipt also if a product was purchased it should be received which also has not happened....

Casey

Good day Casey The cancellation has been processed. As per our records you took up the Mobile content product on Date: 2016-02-13 12:57:00:000,on the cell number ***. Refund has been declined.