AS
Abongile S

1 reviews | Active since May 2011

27 Oct 2016, 16:10

Outstanding account balance correction !!

<p>My wife's account had additional services incorrectly added and after numerous calls and branch visits we did not get any joy.</p> <p>Someone finally attended to the issue and made the corrections after I posted a complaint on hellopeter.com, removing the unecessary services and updating the account balance.</p> <p>This was unfortunately done a little too late because Edgars had already listed the account as overdue which was incorrect.</p> <p>Her profile has now been incorrectly listed as a bad payer on the credit bereau .</p> <p>The accounts now fully paid and closed, I will never buy any item from any of the Edcon group stores.</p> <p>Thank you Edgars for making our lives a misery. </p>

0
Replies (1)
Edgars
Edgars's reply31 Oct 2016, 09:17
Official

Thank you for bringing this matter to our attention.

We must apologise for the frustration and inconvenience caused to you and your wife.

You reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,