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stacey H

1 reviews | Active since Sept 2010

29 Jul 2015, 15:05

outragious prices for products that dont last

i bought my daughter a guess bag for her 30th birthday in april. its a special birthday and she has wanted a genuine guess bag for a while. as most people know it comes at a high price, a price i am willing to pay if the product lasts. i gave my daughter the bag on the 8th of april for her birthday and she was absolutely over the moon. however she is now very upset and sad because in the beginning of july she found out that her bag is starting to break. the seams are starting to tare. she takes very good care of her bag and she loves this bag and understands how expensive it is. to have it break after only 3 months of use is totally unacceptable. i will be taking this up with edgars as that is where we bought it however i want to make guess aware of this problem as they are a famous and expensive brand and we do expect this kind of behaviour from their products.

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Replies (1)
Edgars
Edgars's reply30 Jul 2015, 17:21
Official
Hello heineco,

Thank you for bringing this matter to our attention. Please take the bag and the proof of purchase to the store. The store manager will advise on our terms and condition and proper refund and exchange processes will be followed. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team.
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