1 reviews | Active since Aug 2014
Outrageously Atrocious \Service\" from Call Centre"
On 29 February my cell number was converted to a \Contract\" without my consent. I was told by my service provider to call the Cellular Service Provider who had actually messed up on ***, the consultant at MY service provider told me that I was not the first person this was done to. I called the Call Centre because when my number was \"Converted to a Contract\" my Data mysteriously vanished. I was told on SEVEN separate occasions that someone would call me back (and it takes 48 WORKING hours for them to get back to me) I had to call back because I was never called back. My query with NEO in the Admin department was never resolved, he never called me back EVER! Even after I called again and spoke to his \"Supervisor\" who mumbled her name and also never ever called me back. Neo said that \"NO DATA WAS FORFEITED AFTER THE CONVERSION\" and I was told when my number was converted back to prepaid my Data would be reinstated, this never happened! I am still sitting without my Data and no explanation to this day! Not only do these consultants lie, this company has \"******\" my hard earned money with which I bought my data. I am disgusted with their attitude and atrocious service! "
We have received your concerns and apologise for the inconvenience caused by the matter. We would like to thank you for bringing this matter to our attention. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
We have received your concerns and apologise for the inconvenience caused by the matter. We would like to thank you for bringing this matter to our attention. Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
