1 reviews | Active since Oct 2013
I have my account with Edgars since August 2013. This month I received my statement and I see an extra R22.80 being charged. I did notice that they will be charging this amount for the upkeep of debit balances. Upon seeing this I have contacted Edgar's customer care, informed them that I will always have a negative balance because of a policy that I have. So that means I must pay this R22.80, for something that does not relate to the service provided by Edgars but a side-line item???<br> Apparently only customer accounts from 2011 will be charged this fee. This is totally unfair and I consider it *****ing our money as the interest charged on our accounts is already 23.75%. Which is ridiculously high as it is. They should use the interest to pay the admin fee!! All these years it hasn't been charged, is this another way of making money and robbing the consumer? I was not even notified about the Admin charges and only noticed when I saw it on my statement.<br> Clearly, there is a mismanagement of funds and they trying to absorb the funds from us consumers!!! Maybe they need to stop using the funds on those annoying marketing callings, then we would not have to pay this Admin fee!
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Best regards,
Due to system error your query was not received and responding to in time, Should your query not be resolved please contact the Edcon customer experience team on ***for further assistance.
Best regards,
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