1 reviews | Active since Mar 2014
ota and edgars conned me into a MTN contract
Ota via edgars ****ed me into an airtime contract over the phone,I ws given to understand that I was buying pay as you go.but was tied down to a contract,I immediately contacted edgars got the run around,went to ota,no help,I then changed my number thinking I won't be billed,I then reported the matter to hellopeter.....but nine months later I'm stil paying for airtime that I havnt received,to which number are they sending aitime to.who takes a contract over the phone,Right now I'mat my wits end and in agony over thisthe past week ws agony,cos I approched edgars and the drama is on,giving me the run arumd sending me from pillar to post.they ppassing the problem around and now I'm having to email diffrent people and having to explain myself over and over brcause someone new is always replying and askin same details,I'm a Isuffer from hypertension um highly stressed right not,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly be advised that we have forwarded your request for a cancellation and reversal to the RMCS department to look into and advise.
You will then be contacted by the RMCS department regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, kindly be advised that we have forwarded your request for a cancellation and reversal to the RMCS department to look into and advise.
You will then be contacted by the RMCS department regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
