KP
KEITUMETSE P
1 reviews | Active since Aug 2013
31 Dec 2015, 09:59
Ota airtime subscription mess!!
I subscribed to the ota monthly discounted airtime but to date I haven't received airtime yet they are taking money from my edgars account I have called the call center and have been sent from pillar to post and promises of the calling me back which never happens I'm the one who has to then call them again can my money please be sent back and this subscription cancelled since I'm not getting any joy from this service provider
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Replies (1)
Edgars's replyOfficial
03 Jan 2016, 15:30Hello Keitu84,
We must sincerely apologise for the overall experience. Please note we have referred this query regarding your air time to the RMCS department to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please note we have referred this query regarding your air time to the RMCS department to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply03 Jan 2016, 15:30
Official
Hello Keitu84,
We must sincerely apologise for the overall experience. Please note we have referred this query regarding your air time to the RMCS department to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Please note we have referred this query regarding your air time to the RMCS department to address. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,