aM
andrea M
1 reviews | Active since Feb 2016
24 Feb 2016, 09:00
OTA airtime not delivered
My edgars accout number is ***.<br> <br> I bought R12 vodacom airtime via OTA on my accout and i did not receive the voucher pin<br> <br> Regards<br> Mr A Munyai
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Edgars's replyOfficial
25 Feb 2016, 10:38Hello munyaia,
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Edgars's reply25 Feb 2016, 10:38
Official
Hello munyaia,
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on your OTA airtime voucher pin will be provided shortly.
We must apologise for the inconvenience caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***