DV
Denise V
1 reviews | Active since Feb 2016
19 Feb 2016, 12:13
OTA - Airtime
I purchased R60 worth of data via OTA on my Edgards account but the link did not come through - I have been trying to contact the OTA number *** for two days now and it has been engaged...this is ridiculous.
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Replies (1)
Edgars's replyOfficial
22 Feb 2016, 11:52Hello denivitch,
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting at about 11:45 but could not reach you. ( phone rings - unable to leave a voice message).
Please be advised that your query is referred to our Airtime management team to address. Upon their findings feedback confirming the status of the data/airtime retrieved will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting at about 11:45 but could not reach you. ( phone rings - unable to leave a voice message).
Please be advised that your query is referred to our Airtime management team to address. Upon their findings feedback confirming the status of the data/airtime retrieved will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply22 Feb 2016, 11:52
Official
Hello denivitch,
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting at about 11:45 but could not reach you. ( phone rings - unable to leave a voice message).
Please be advised that your query is referred to our Airtime management team to address. Upon their findings feedback confirming the status of the data/airtime retrieved will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting at about 11:45 but could not reach you. ( phone rings - unable to leave a voice message).
Please be advised that your query is referred to our Airtime management team to address. Upon their findings feedback confirming the status of the data/airtime retrieved will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,