Order Never received on time and was not informed

<p>I made an online order on 21 December, it was my child's christmas clothes. I called them 23 dec just to check if everyting is on track, the lady informed me that the delivery company is closed and they will only open on 28th december therefore there will be no deliveries. I then waited and called them again on the 30th of december still no order, no one informed me i had to use my airtime and call them all the time. Then on 03 Jauary I called them again and the lady informed me the order is at the store. I called the store and there was no order. I then left it, I really nice lady of the Name natasha assisted me and said she will call me. I called them again on 10 January and she advised it arrived on the 9th. I still did not receive any communication from edgards to say the order was ready for collection. I sent the customer service numerous emails with one response but nothing there after. This was my order number </p> <p>Order Number ********** 93 and response OCC: ********** 005611</p> <p>Good day,</p> <p>We do apologise for the inconvenience caused, we have escalated the below to Ecommerce team for further action and provide you feedback.</p> <p>For any other query please contact the customer experience on ***.</p> <p>Kind Regards</p> <p>Edgars Online Team.<br />------------------- Original Message -------------------<br />From: ********** />Received: 2016/12/28 09:44 AM<br />To: Edgars Customer Services<br />Subject: Order Number ********** 93</p> <p> </p> <p>Good day,</p> <p><br />Im not very happy of how this was handled, no communication went out to say that the orders will not be in time for Christmas, this resulting in my child to have no Christmas clothes. The way this was handled is unacceptable and i need you to respond ASAP on when the parcel will be delivered and what you will do to ensure that this will not happen in the future as well as compensation for the inconvenience caused.<br /> <br /> <br />Regards Regina </p>