Order missing that i paid for

Order no ***. I ordered online. Within minutes of ordering i called and spoke to Mandlankosi and updated the delivery address. I was told it was done. I called to confirm and was told it definitely was updated. The package was delivered to the wrong adress. I called and spoke to Refiloe and was assured she will assist me to get it delivered correctly, i was told she will call me back. Guess what, she didnt. I had to call the courier and arrange for them to pick up the parcel. They did. I called and spoke to Tarran-Lee to find out how they will assist me in getting the package expedited because it was no fault of mine. She told me she will call me back because her team leader was on another call and she needed to confirm with her. Nevertheless I never got a call back. By now i was highly confused as i got an email saying my order was complete but how can that be since the package was collected from me? I called on Friday and spoke to Pamela. She was trying to locate my package and see how she will help me. She promised to call me on Saturday with a solution and never did. Im sitting here without a package that i paid for . I have no idea where my package is and there is no one that seems to want to help me