ZZ
Zoe Z
1 reviews | Active since Mar 2013
10 Dec 2015, 15:33
Order has not been delivered and nobody will help
I placed an online order on 25/11/2015 on the online store for a Christmas gift, with ample time for delivery. It was shipped on 30/11/2015. To date, I have not received my parcel. For days I have been phoning and I emailed, when I eventually get through to the call centre, my calls are \dropped"and I am always promised someone will get back to me"
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Replies (1)
Edgars's replyOfficial
14 Dec 2015, 13:40Hello zutsie,
We tried contacting you at 01:37 PM but we couldn't reach you.
Please be advised we have liaised with our online team and they have confirmed that your order has been delivered. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 01:37 PM but we couldn't reach you.
Please be advised we have liaised with our online team and they have confirmed that your order has been delivered. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply14 Dec 2015, 13:40
Official
Hello zutsie,
We tried contacting you at 01:37 PM but we couldn't reach you.
Please be advised we have liaised with our online team and they have confirmed that your order has been delivered. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 01:37 PM but we couldn't reach you.
Please be advised we have liaised with our online team and they have confirmed that your order has been delivered. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***