ORDER CANCELLED WITHOUT KNOWING

Im Tabisa Sakela (Ref no:***/Go. On the 17/09/2019 I have made an order through online shopping for R459. 90,after the payment went through my online banking, I did not receive the order number, I called Edgars the next day asking about the order number, they requested a proof of payment which I did send the proof of payment on the 19/09/2019 to Edgars customer service email. On the 21/09/2019 I received an email from Naomi Thejane telling they tried to call me but with no luck of which I did not have any missed call from them, she also requested a proof of payment, I did send it again.

Today 23/09/2019 called Edgar's to enquire about my order, the assistant told me the order was cancelled, when I asked who cancelled my order, they did not have an answer of that, what the assistant told is they are going to refund my money but I wanted my order not money, I'm so disappointed to Edgars poor online service.

The worst thing they do not know when they are going to refund my money cause the proof of payment is in front of them, what a disgusting service. Edgars is been pushing their business for decades, how can they do such low, poor service to online customers. If they cannot deal with online purchases, why they don't stop it.