Order

Complaint turned into a compliment. Earlier today I went to Edgars Melrose Arch.they had the last pair of the boot that I liked however I could not pay for it immediately as the queues were very long and my lunchtime was already over. So I asked Nathi from the shoes division to keep it for me and I will come collect it @16h30 when I knock off...He promised he'll do that and if he is not available there will be Sanele to assist me. I went there as per our agreement but neither of them were available they had both gone to lunch and none of the staff members had their number. I was assisted by Vincee who made it a point that I get what i wanted. He was literally running from pillar to post try to make sure that as a customer I got what I wanted. Firstly I was irritated that I had wait for more than 30 mins at the store despite the fact that I had made prior arrangements but after the service I got from Vincee I left the shop with a smile..He went an extra mile..literally running around looking for the two guys and finally managing to get their contact numbers and constantly giving me feedback. I was very pleased and hope the others can learn from him as well. He is a true asset