1 reviews | Active since Nov 2010

26 Nov 2015, 12:14

OPT OUT MARKETING

Hi<br> I have phoned Edgars TWICE to please REMOVE me from any marketing emails. They somehow un-tick my monthly statements per email and tick marketing email every single time. I Opted Out to any marketing or special deals per SMS, Email or any form of communication. I have also UNSUBSCRIBED several times on the emails, but they just keep on coming. I am FED UP with this.<br> <br> I want my ELECTRONIC STATEMENTS to my email, which has not changed over the past 5 years : [Email Removed]<br> <br> I DO NOT want any commercial emails of any sort whatsoever! <br> <br> I am really disappointed in Edgars, I have been a customer for probably nearly 20 years and never had this pathetic service and issues with statements. If they cannot get this right, stop all electronic communications and post my statements like 20 years ago!!!<br> <br>

0
Replies (1)
Edgars
Edgars's reply28 Nov 2015, 12:50
Official
Hello marthiavdm,

We would like to apologise for the overall experience. Please be advised we have referred this query to our IT department to remove you from all communication. We can imagine the frustration caused and for that we sincerely apologise. Kindly be advised we have updated the system so you may start receiving electronic statements.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,