Opening an Edgar's Account a ningtmare

Opening an account with Edgar's has become a nightmare. And having to deal with a very rude consultant from Johannesburg didn't make it any better for me. I app**** for an account at Edgar's West street branch. Submitted all the documents that were required and on 20 March 2018 I received an SMS to say that my account was approved and I should go to the branch to collect my card. I went to the branch only to be told that the account needed verification. I was never told why it was approved in the first place. I have been going there ever since then to confirm if it was approved. My latest blow and humiliation came today 29 March 2018 when I went to the branch to confirm whether or not the account was approved. The lady who was assisting me phoned Edgars Johannesburg to request for information about the account. The consultant who answered her told her that he has phoned me before and I had not picked my phone of which this was untrue. He then phoned me and said he has phoned my work place to confirm my employment and the phone was unanswered and so I should forget about opening an account with Edgar's. I should say that I felt so humiliated and degraded and up to now I keep asking myself what exactly I have done to deserve such a treatment. Why was the account approved in the first place if they didn't think I was eligible. The consultant was just so rude. I'm so devasted. May someone please tell me whether the approval of the account when I was sent an sms was a mistake or someone's negligence?