1 reviews | Active since Oct 2017
Opening an Account a nightmare
I went to open a account at Edgars. I was being helped by Mr. Mcebo.
At first he seemed he would be helpful but it ended up being a nightmare. Firstly he takes my cell number wrong, as he didn't double check with me before proceeding, he did not inform me that a purchase had to be made at the moment to activate the card.
He brings up the insurance policies and all he does is make me sign, does not even give me an option to say of I want it or not. Once my card was activated, i asked him if there were any monthly fees, his like yea and gives me a figure and I ask him why didn't he tell me that these are the charged before we activated the card, he says it comes with the card, and i can only cancel them after 3 months.
It took him just over 2 hours to open my account, now I'm paying for these policies that wasn't even explain to me. So from looking forward to opening the account, i completely regret and my father who has had an account for years is even thinking of closing it now, after spending 2 hours getting one thing done
We have escalated the complaint to the Edgars Centurion Mall management to address as our valued customer is not happy that the consultant enrolled you on Financial services that you did not consent to . The accounts team have been requested to cancel the financial services as requested and leave only the service fee as per our telephonic communication. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Centurion Mall management to address as our valued customer is not happy that the consultant enrolled you on Financial services that you did not consent to . The accounts team have been requested to cancel the financial services as requested and leave only the service fee as per our telephonic communication. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.