sP
shaun P

1 reviews | Active since Dec 2013

11 Jun 2015, 12:49

ONLY MORE LIES FROM EDCON

Even after promises ,8.5 months later,still the lies continue! How can EDCON continue to discriminate like this? and why should we support them?<br> Original complaint:<br> <br> Why is it that the escalators and elevators are continuously non-functional for the past 9+ months? Is business THAT profitable within the EDCON group that it does NOT need the patronage / support of the elderly/infirm and disabled persons as customers? It certainly seems that way (judging by the reluctance to fix the elevators and escalators)...WHEN will this problem be fixed? <br> <br> SUPPLIER'S RESPONSE Edgars Time and Date 09:59:23 | Thu 11 Sep 14 <br> Hello seanp3759,<br> Thank you for bringing this matter to our attention.<br> Kindly note our legal department is still in receipt of this query with owners of the mall. We understand this has been long overdue. However, all concerns raised did not fall on deaf ears. The legal team have come to a resolution and the budget has been approved for the escalators and elevators to be fixed.<br> Please accept our sincere apology for the inconvenience caused but we assure you, the escalators will be fixed before the end of the year.Your reference number is still the same: ***/GO

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Replies (1)
Edgars
Edgars's reply12 Jun 2015, 16:32
Official
Hello SP3674,

It is with great displeasure to hear that the escalators are still not working, this is certainly a concern that needs to be addressed urgently. We understand that this has been prolonging, but we assure you concrete feedback will be given to you. We have referred this query to management to address, please accept our sincere apology for the overall experience.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,