Only 2 people at the call centres deliver great service, the rest do nothing

Good day I want to recommend these two people for excellent service.

Mrs Matlhogi from the ***** department picked up what was wrong, made the needed changes to my account and told me to phone customer services. There I asked to speak to a manager and spoke to Shabir Kaffim. He promised to phone me back and he did. The problem was solved the same day.

Please give both of them a huge bonus this year.

I have been to the local Edgar's to phone to call centre 4 times this month. Spent hours on the phone speaking to customer services, collections, customer experience and even legal. I have emailed the accounts department and they NEVER answer. I have been promised an email by call centre staff and nobody has ever contacted me (except Shabir)

I have not shouted at any of your staff, I begged and pleaded with them to help me.

This problem took weeks to resolve and culminated in collections emailing and texting me that I am going to have a bad credit record for not paying.

I went to borrow money to pay my account so that Edgar's does not blacklist me. And when I said that to the call centre staff they could care less about my problem.

My account has never been in arrears and I always pay on time. This has been a horrible experience for me. Every time someone told me that they are recording the conversation for quality control I would tell them that they have no quality control and that I want a copy of the recordings to take the matter further.

I feel that your various call centre staff are not doing their job. What took 2 people half an hour seemed hopeless for others to do. I even spent 40 minutes of my own airtime to phone. Airtime is not cheap. I have been telling people about my experience as I feel that this is totally unacceptable.

I do still need a copy of all the recordings of my calls as I do still want to take this further. Whoever regulates companies who give credit to people (and then treats them like this) needs to hear about this.

============= This all started with a ********** purchase on my account. Can you believe that Edgar's does not phone you to inform you that they are issuing a replacement card? No SMS with a pin to confirm it is you.

Then they inform you via SMS the next day that your account is suspended. The day afterwards I get a friendly email from the store asking if I enjoyed my shopping experience.

Through the months that followed I received numerous offers from Edgar's and even forfeited a voucher for my birthday as it literally took months to end this story.

I don't expect you to reissue me a voucher or give me any of the discounts that I missed out on. Show me that Edgar's is still a trustworthy company, even after all that I have experienced.