Online Voucher Query Not Resolved

Its been 15 days now since I got feedback from Edgars with a Reference Number ***/GO after I wrote an article here on Hello Peter and my case has still not been attended to.This is quite shocking as I was advised telephonically on the 14th of June that the issue was that Edgars has not loaded the funds into my account when they issued me with the online voucher and that this would be resolved within 48hours.I have tried sending emails including on this platform with no response as usual. Phone calls to the Gift Cards call centre has not yielded any positive feedback either. This make me wonder if the Edcon Customer Care department really cares about their customers or if someone ceases to be a customer as soon as Edcon gets our funds transferred into their bank accounts? Will the real Edcon Customer Care Ambassadors please stand up and address my issues.