Online store is nothing but a ****

I placed an on order on the 29th of September 2018. I have not received my order as yet. Your online queries team promised that it would be delivered today but I have not received my parcel as yet. Your online team has called me numerous times but nobody is able to tell me where my order is or what is causing the delay. I am highly disappointed in you guys and I vow never to make another online purchase with your store again. Your service is extremely appalling. I think you should start being honest with your customers about the delivery turnaround time because it's definitely not 2-7 working days. This is not the first time I have experienced this from your store. One of your consultants even had the audacity to tell me that it's taking this long because my order is coming from JHB and I am in Durban. I've had deliveries from other retailers in JHB and CPT and I've never had to wait this long. To top it off your website makes it virtually impossible to track down the order, as a result I've had to call your contact centre several times.