SM
Sandlasenkosi M
1 reviews | Active since Oct 2017
24 Oct 2017, 14:20
Online Store Inefficient
I ordered products online and did not receive it. I sent emails and initially they would respond with reference numbers saying the matter had been escalated. After several emails they stopped responding. I would call and get the same response that the matter had been escalated. No one cared to update me on the progress of the orders or just the courtesy to call back if the call dropped in the middle of the conversation. I think they already know their online store is bad that is why they don't allow customers to track parcels on their own.
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Edgars's replyOfficial
24 Oct 2017, 15:57We sincerely apologize for the inconvenience caused. Kindly be advised that we will have escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore request for the order number to be provided to ***.Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply24 Oct 2017, 15:57
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we will have escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore request for the order number to be provided to ***.Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,