Online store - ***********

I bought a pair of shoes online on 1 December 2017 and received it with one missing shoelace. I have emailed and phoned them numerous times only to be assured the issue will be sorted with no further response. I then contacted them again and emailed their manager who has also assured me the issue will be sorted. It is now almost three months later and the problem has still not been sorted and I have received no response.

I am honesty disgusted at the customer service. It is pathetic that one shoelace could cause so much trouble and it is unacceptable that I have had to make all the effort to sort out the situation when it is the negligence of the company.

I will never again order from them and advise that no one else should either.