Online Shopping through COVID-19 - Disgusting.

I am very disappointed in Edgars' online shopping process as well as the staff in the Canal Walk store. I tried to order something online and pay via my account - however it would not let me check out - kept telling me there was no order information when I had just added the boot to my basket. I tried this at least 15 times on different computers, different cellphones etc, stil the same result. So I manage to buy a gift card online - and low and behold I cant check out using a gift card as I get a disconnection from socket error. Now I am be**** as I have been trying for days to get these ****ing boots. I call you Canal walk Branch and I dont know why you employ idiots to answer the phone -the person doesnt know what a SKU number is which was provided on your website and then hands another person the phone that also doesnt know what an SKU number is... I have had to try and describe what im looking for only to find out there is no stoc**** Now how the hell do I get my boots if I cant order online because your stupid system doesnt work and you dont have stock in stores!!!!!!!!!!!!!!!!!!!!!!!!!!!!!