HN
Heidi N
1 reviews | Active since Jun 2020
17 Jun 2020, 10:27
Online shopping *****
My online order was placed and paid for on 14 May 2020. I received confirmation of the order on the same day. This was the last correspondence that I received from Edgars since. My order has not been delivered, when tracking the order online the message I get is: "you have placed no orders". 4 e-mails have been sent as well as contact requests from the website. I have not received any response to any of my attempts. The phone line does either not work, or is not answered.
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Edgars's replyOfficial
18 Jun 2020, 16:32Good day Heidi, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgar’s Customer Experience Team
Edgars's reply18 Jun 2020, 16:32
Official
Good day Heidi, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgar’s Customer Experience Team