Online Shopping Disaster and Rip-offs!

<p>On the 6th of December I placed an online order for the first time. All the items in my cart were on special but when I did the payment, the full amount for all the items were debited to my card. I called customer services immediately and they advised me to send an email and it would be sorted out within 48 hours. Since then I have been calling and calling and all they can tell me is they have not received feedback from the online department. It's now a month later and this is still not sorted. Finally I get an answer today from a call centre agent sayoing there was no discount on the items even though discounts displayed on the website???? I am livid already. Needless to say that I will NEVER shop online or at this store again. I am an avid online shopper and have never experienced this with any other retailer. I want this sorted out urgently!</p>