online shopping

I had made a purchase from Edgars online in August 2017, it was a click and collect so when I collected from cna in gateway, 1 item was missing, with a note inside stating its out of stock and my account will be credited. Firstly if something is out of stock I shouldn't have even been allowed to purchase but I gave them the benefit of the doubt. In November I notice I still have not been credited so I go into Edgar's at cornubia mall on Thursday 23/11, the girl there tells me that I should go to cna as I had picked up from a cna, she gives me a printout of my purchases and I go to cna. The manager at cna is out at another branch so my number is taken down and they say she will contact me in a few hours. 2 days later 25/11 I go back to store as I have received no feedback only to hear that manager is once again not available and they are not sure where she has placed printout I left with them. Another manager informs me that she will take me to edgars store manager as they should not be sorting this out as its an Edgars matter. Edgars manager is extremely helpful taking down my details and promising to speak to head office and have some reply for me by 11 am on Monday 27/11 as its now the weekend. I happily left store. Only to receive a call this morning 26/11 from cna to tell me that they have spoken to Edgars and I need to escalate matter on my own. What was the purpose of me going to them if I have to sit on the phone and do it myself now, I had also thought it was an Edgars matter and cna couldn't help me. They then give me a number to call and when I questioned saying I have to call she says its a 0800 number. I don't even have a landline so that doesn't help me. It says refunds and exchanges can be sorted out at any Edgars store on the sheet I received with my goods. Very disappointed by service I have received by both Edgars and cna at cornubia mall as well as Edgars online for not refunding my account