Online shop short delivered....3 weeks... No credit passed

I placed an online order. One of the items was not in the box. I sent an email on 03/06/2018 to lodge this complain. I sent 5 more emails.

This is still not resolved. This is absolute terrible service. Its almost 3 weeks.

I will defnitely not trust Edgars to buy anything online. I will also warn all my friends and colleagues against this.

Can you please sort this out as Edgars charged me for something I did not get