**** online service

I have made an order online a week ago. As of today I have not received the order. They have taken the amount from my account. There is no communication of when they are going to send my order. I phoned in and they informed me it will be send by Friday still I have not received a tracking number or communication about the delivery. This is unacceptable how can you expect a client to pay for goods if they have not received it? At least give an indication of the turn around time for delivery, as there was none given. This is the worst service ever no wonder the Edcon group is going down. I want the order to be delivered in the next week or I want communication where my order is cancelled and not added to my account. FYI on the website the products had the green mark to say that you can order it in level 4.