SV
Shereen V
1 reviews | Active since Mar 2015
24 Mar 2015, 10:55
Online registration help request
I registered an online profile to be able to view my statements from Edgars, I spoke to a Tshepo Setaka who informed me that my details were wrong and that I had 5 online profiles. He was very agitated and rude when I asked him about the online profiles. I have been a customer with edgars for many years and do not need this treatment. Tshepo told me that if I needed his help I should just listen to him and keep quiet or he will put the phone down. I asked him not to speak to me in that tone and manner and he proceeded to just put the phone down. Well this is it edgars, how on earth will you redeem yourself, if your IT treats clients in this manner. I demand and apology from this Tshepo and as a reminder would like to just say that if it were not for us paying customers that he would not have a job or a salary. So edgars, entertain me with a suitable apology.
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Edgars's replyOfficial
27 Mar 2015, 09:27Hello Shereenverwoerd,
It is with great displeasure to hear of the unpleasant service you received from Tshepo. That is certainly not the type of service that indicates our standards. Kindly note we take such concerns very serious and we have referred this matter to Tshepo's manager to address. Please note the call will be pulled as all our calls are recorded, and proper disciplinary measures will be taken so to avoid the re-occurrence of this nature.
We assure you the team manager will revert with feedback shortly. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the unpleasant service you received from Tshepo. That is certainly not the type of service that indicates our standards. Kindly note we take such concerns very serious and we have referred this matter to Tshepo's manager to address. Please note the call will be pulled as all our calls are recorded, and proper disciplinary measures will be taken so to avoid the re-occurrence of this nature.
We assure you the team manager will revert with feedback shortly. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply27 Mar 2015, 09:27
Official
Hello Shereenverwoerd,
It is with great displeasure to hear of the unpleasant service you received from Tshepo. That is certainly not the type of service that indicates our standards. Kindly note we take such concerns very serious and we have referred this matter to Tshepo's manager to address. Please note the call will be pulled as all our calls are recorded, and proper disciplinary measures will be taken so to avoid the re-occurrence of this nature.
We assure you the team manager will revert with feedback shortly. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the unpleasant service you received from Tshepo. That is certainly not the type of service that indicates our standards. Kindly note we take such concerns very serious and we have referred this matter to Tshepo's manager to address. Please note the call will be pulled as all our calls are recorded, and proper disciplinary measures will be taken so to avoid the re-occurrence of this nature.
We assure you the team manager will revert with feedback shortly. Please accept our sincere apology for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,