SD
Salome D
1 reviews | Active since May 2013
22 Nov 2019, 12:26
ONLINE QUERY SITE NOT WORKING
I have an online query which was reported on the 23 October 2019, to date this query has not been resolved. I have spoken to various staff members and not one person has a clue to as why the online site is not working. The error I am getting is the RegionID is incorrect. This is frustrating everyday I am promised this will be resolved. This morning I spoke to the Online Manager Angela, still waiting for her to get back to me. How can an IT problem take one month to resolve???? POOR SERVICE
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
23 Nov 2019, 11:34Dear Salome
Thank you for making contact with us once again .
Please can you try using the site once again, as we have been advised that the issue has since been resolved.
We apologise for the frustrations caused to you.
Your reference remains the same.
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us once again .
Please can you try using the site once again, as we have been advised that the issue has since been resolved.
We apologise for the frustrations caused to you.
Your reference remains the same.
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's reply23 Nov 2019, 11:34
Official
Dear Salome
Thank you for making contact with us once again .
Please can you try using the site once again, as we have been advised that the issue has since been resolved.
We apologise for the frustrations caused to you.
Your reference remains the same.
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us once again .
Please can you try using the site once again, as we have been advised that the issue has since been resolved.
We apologise for the frustrations caused to you.
Your reference remains the same.
Kind regards
Edgar's Customer Experience Team
***
Best regards,
SD
Salome D's updateReviewer Update
25 Nov 2019, 07:52Morning
I tried again this morning, still not working, why I was not contacted on Saturday to resolve this???
I tried again this morning, still not working, why I was not contacted on Saturday to resolve this???
SD
Salome D's update25 Nov 2019, 07:52
Reviewer Update
Morning
I tried again this morning, still not working, why I was not contacted on Saturday to resolve this???
I tried again this morning, still not working, why I was not contacted on Saturday to resolve this???
SD
Salome D's updateReviewer Update
25 Nov 2019, 09:44Still no response to my email on Friday and no one has contacted me as yet. Will my purchases be reserved for Black Friday deals
SD
Salome D's update25 Nov 2019, 09:44
Reviewer Update
Still no response to my email on Friday and no one has contacted me as yet. Will my purchases be reserved for Black Friday deals
SD
Salome D's updateReviewer Update
26 Nov 2019, 08:564th day and no call from Edgars, WORST SERVICE EVER!!!!
SD
Salome D's update26 Nov 2019, 08:56
Reviewer Update
4th day and no call from Edgars, WORST SERVICE EVER!!!!