KL
Karen L
1 reviews | Active since Oct 2017
29 Oct 2017, 18:47
ONLINE PURCHASES
I purchased online on the 18th September, to date I have not received delivery of the goods, the cost of which has been debited to my account. I have telephoned 3 times received reference numbers and advised I will receive a telephone call. I have emailed Edgars and followed up 2 or 3 times and have been advised they are waiting to hear from their online fulfilment team, I have complained about this on the Edgars FB page and have been told the same thing that they are waiting on the online fulfilment team. All I want is to be told that you have no stock and the items will not be delivered and my account credited or deliver the items. Simple as that - how difficult can this be.
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Replies (2)
Edgars's replyOfficial
30 Oct 2017, 10:19We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order and refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply30 Oct 2017, 10:19
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order and refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's replyOfficial
30 Oct 2017, 10:20We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order and refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Edgars's reply30 Oct 2017, 10:20
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order and refund that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,