Online purchased numerous problems with no help!

<p>I have placed 2 online orders with Edgars - both of which gave me endless problems and no one even bother to contact me to let me know there were problems, even after lodging numerous calls with them and after being promised that someone will phone me back only 1 lady ever phoned me back and that was Angel and then my problem seem to have been sorted - only until I received my order and have phoned again and been promised that someone will phone me back - no one bothers too. I just tried to phone again and after being put on hold for 7 minutes i put the phone down. Query ********** 066/GO - first spoke to Nomza who told me to hold on but only to drop the phone in my ear, then phoned again and spoke to Khululiwe which gave me the above reference number - she was very helpful and promised me that someone will phone me to sort my query out within 48 hours - but no one phones back... Order number ********** 12 relates. The 2 pack short of R110 was out of stock and they asked if they can pass a credit for that item and send the rest = which i agree to - after a long struggle they eventually sent my order but they never passed the credit for the item that was out of stock and they also did not send that item - they still charged me for it - I NEED THE CREDIT TO BE PASSED TODAY AS I AM BEYOND FED UP WITH EDGARS CUSTOMER SERVICE NOW! furthermore I have asked them to collect the shoes I ordered on that same order as it is too small and does not fit me - I need that to be COLLECTED TODAY and I want a credit for that order! Edgars online purchases suck and their customer service even more so!! I have waited for over a month for my one order even though i live in Jhb! the first order with them was also a issue and also had to wait a long time for that before they finally sort the issues on their side out!!! </p>