1 reviews | Active since Jun 2012
Online Purchase for 1st April Promotion
<p>I tried to take advantage of the 1st April Promotion Edgars was running but it appears that it was false advertising.</p> <p> </p> <p>I was supposed to get between 10% and 100% discount off my purchase but have not recived any discount, i have sent Edgars multiple mails with the screen print of the promotion from thier website but they are not willing to honor the promotion.</p> <p> </p> <p>I have recived a call from a persion by the name of Lerato stating that if i did not get the e-mail with the discount then i was not due a discount but it did not mention this on the promotion. I followed the instructions on the promotion but it did not mention that i need to wait for an e-mail that never came.</p> <p> </p> <p>I have requested that the query be escalted but have since not been contacted. I am going to contact the NCC if no resolution has been met within the next week.</p> <p> </p> <p>I would not recomend anyone support Edgars due to the poor customur service, the products they sell are well known brands but they can be found at other retailers who provide a decent service.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have informed the Marketing department regarding the promotion as the voucher was supposed to have shown you how much discount you have received while still making the purchase online. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. Please find the below reference number for your pos ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have informed the Marketing department regarding the promotion as the voucher was supposed to have shown you how much discount you have received while still making the purchase online. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. Please find the below reference number for your pos ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Edgars are still not prepared to resolve the issue. I got a call from the same Lerato who said i did not qualify for the promotion as i did not get an e-mail. She how ever is not able to explain why i did not qualify and when i requested to speak to manager was told that there was none avalible to asssit.
Edgars are still not prepared to resolve the issue. I got a call from the same Lerato who said i did not qualify for the promotion as i did not get an e-mail. She how ever is not able to explain why i did not qualify and when i requested to speak to manager was told that there was none avalible to asssit.