ONLINE PURCHASE
<p>Good Day, </p> <p>I purchased from Edgars online, on Friday 25/11/2016. </p> <p>I made 3 orders; namely: </p> <p>ORDER #:</p> <p> ********** 88</p> <p> ********** 70</p> <p> ********** 09</p> <p> </p> <p>I called the Edgars online call centre (***) and spoke to Martha. </p> <p>I cancelled order # ********** 09 -- Martha confirmed that this would be cancelled and escalated to the correct department in order to process my refund. </p> <p>Today (28/11/2016) all 3 orders were delivered to me- including the cancelled order ********** 09. </p> <p>I did not sign the documents and sent the parcel back to be returned to Edgars. </p> <p> </p> <p>Please can someone get back to me and cancel this order and process my refund accordingly. </p> <p> </p> <p>Thank you. </p>
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
