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Ashton D

1 reviews | Active since Dec 2016

07 Dec 2016, 11:22

Online Payment

<p>Hi I made a online payment from my bank account to my adgars account on the second of November 2016 only noticing later the payment i made that i used the incorrect reference number witch was the number at the back of my thanks you card. I only realized later that i should have used my account number starting with 70001****************** .After realizing that i went into a edgars store seeking help so i can make a corrcetion on my payment details. The lady at the Edgars store put me on the phone with there accounts department witch was not to helpfull other that speaking about make payment ,the more i told her what the situation was and that i need to track the payment to allocate it to the correct account. After sending them the proof of payment as requested and emails back and foward i really need assistance as I am now getting sms's that my account is in arreas .</p> <p> </p> <p>Can i please that the money is paid back into my back account so i can go in store and make payment .</p>

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Replies (1)
Edgars
Edgars's reply16 Dec 2016, 09:18
Official

Thank your for making contact with us regarding your account payments. We have received an amount of R450.00 on the 2/11/2016 .Should you require assistance kindly call us on ***

Kind regards

Edgars Customer Experience Team

Best regards,