Online orders not received

Hi

Please can someone assist with orders *** and *** placed on Dec 2, 2019, 12PM.

Based on the tracking information, EFC*** and EFC***, the items are with the courier since Dec 6, 2019, 3PM, with no subsequent movement thereafter.

I spoke to the call center numerous times and after staying on hold for extended periods of time, all they can tell me is that it is out for delivery, which I already know from the tracking information.

It's now 9 working days since the order was placed and I urgently require the items.

This is becoming an increasingly frustrating process.

Please can you assist.